Lead Qualification Chatbot

We begin by defining what a good lead means for you. We talk with your sales team about the customers who convert, those who waste time and the facts that separate them. For a real estate firm this may be budget, location and purchase timeline. For a coaching centre it may be course, grade and preferred batch. For a B2B service it may be company size, requirement and decision timeline. These answers become the questions and scoring rules. We design the conversation as a flow map, with an opening message, three to six questions, branches for different answers and clear endings: book a call, receive a brochure, join a waiting list or speak to a person now. Messages are written in English, Hindi or a mix, in a tone that matches your brand. We build on the official WhatsApp Business API through an approved provider, because the standard WhatsApp Business app cannot run this kind of automation; see WhatsApp Business API for the platform side. Message templates required by WhatsApp are prepared and submitted for approval, and opt-in wording is added so you contact people only when you are permitted to. Answers are stored as fields in a CRM, Google Sheet or your sales tool; see API integration with websites and CRMs. Hot leads can trigger an instant alert to a salesperson by WhatsApp, email or CRM task. We test with realistic and awkward inputs, such as people typing free text instead of tapping buttons, sending voice notes, writing in Hinglish or pausing for hours midway. The bot handles these with sensible fallbacks. After launch, we review conversation logs, find questions where people drop off, rewrite unclear wording and adjust scoring so the definition of a good lead stays accurate as your business changes. Privacy is respected: we only collect information needed to serve the enquiry, state how it is used and avoid sensitive data. We cannot guarantee more leads or higher conversion; the aim is to make your existing enquiries easier to handle and your team’s time better spent.