Enquiry Follow-Up Campaigns

We start by studying your enquiries and what happens to them. We ask where enquiries arrive, which are answered, how quickly, how many turn into quotes and sales, and what reasons people give when they decide not to proceed. We listen to your sales staff, who usually know the common doubts: price, trust, timing, comparison with another provider, family consent, or uncertainty about whether the product fits. From this we write the follow-up logic. The first message should arrive within minutes, thanking the person and setting expectations, for example when they will receive a quote or call. If they do not reply, the second message, perhaps the next day, adds something useful, such as a short guide, a clarification of what is included, or an answer to a frequent question. The third, a few days later, may offer a convenient next step, such as a call, a visit or a demo, with a button to choose a time. A later message might share a verified example or testimonial that you have permission to use. The last message politely closes the loop, telling the person that you will not keep messaging but are available whenever they are ready. We tune the timing to your sales cycle: fast for restaurant bookings and short for retail, longer for education, property or B2B services. We write each message in your tone, short and personal, using the customer’s name and the product or service they asked about. We create variants for different enquiry types and sources, such as website forms, ad leads and walk-ins. We build the sequence in a WhatsApp automation tool connected to your CRM or enquiry sheet, using triggers such as a new lead and stop rules such as a reply, a sale, a booking or an opt-out. Replies are routed to a salesperson and flagged, so no response is left unseen. We prepare the templates that are needed outside the service window; see approved template message setup. We also keep the sequences consistent with Meta lead form integrations when leads come from ads. After launch we measure reply rates, appointments booked and conversions by step, and we remove or improve weak messages. We cannot guarantee conversions, since price, product and competitor offers matter most, but a consistent, respectful follow-up gives more enquiries a fair chance.