The effort depends on your business, and we confirm scope and price in writing. The main factors are:
- Number of catalogue items and image preparation.
- Number of numbers or branches to set up.
- Messaging tools and labels to design.
- Website and social links to connect.
- Team training.
The WhatsApp Business app is free. Costs arise only if you later use the Business Platform, which is billed by message through your provider. Our fee covers setup and guidance.
A business with a handful of products can be set up very quickly. A shop with hundreds of items needs more time for photography, descriptions and organising categories, and we suggest listing best sellers first.
Tell us about your business and how you want to use WhatsApp, and we will reply with a plan and a quote.
After setup, the profile still needs light care. Customers judge a business partly by how current it looks, so it helps to review hours before festivals and holidays, update the catalogue when stock or prices change, and refresh the description if your services change. We can leave you a short monthly checklist covering these points, so that nothing important is forgotten when the team is busy.
Privacy and permission also matter. Customers share names, addresses and order details in chats, so only people who need that information should have access to the account. We advise on linked devices, on removing access when a staff member leaves, and on keeping a simple record of customers who have agreed to receive updates. Messages sent to people who never asked for them can lead to complaints and account restrictions, so we encourage a considerate approach.
If you run more than one location, we can discuss whether each branch should have its own number and profile or whether one central number is simpler for your customers. Each option has trade-offs in staffing, reporting and brand consistency, and we explain them plainly before you decide. Where a profile is already live but poorly set up, we audit it first and tidy what exists instead of starting again.
Many owners ask how the profile will look to a first-time visitor, so we test it from a phone that has never contacted your business. We check that the name, photo and description appear correctly, that the catalogue opens, that the website link works, that the hours show properly and that the first reply feels welcoming. Small details, such as a blurry photo, a typo in the description or a wrong map pin, are easy to fix before customers notice them.
We also document the setup in a simple handover note, listing the number used, the settings chosen, the labels and quick replies created and who has access. This makes it easy for a new team member to take over, and it gives you a record if you later move to the Business Platform or change your phone.
