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Business Catalogue Setup

A neat, accurate WhatsApp Business catalogue that lets customers browse your products or services, ask questions and place enquiries without leaving the chat.

Let Customers Browse Inside WhatsApp

Many Indian customers prefer to ask questions and decide on WhatsApp rather than fill in forms or call. A catalogue puts your products or services directly in that conversation. A customer opens your business profile or a chat, taps the catalogue, sees photos, names, prices and descriptions, and can message you about an item with one tap. It replaces the habit of sending photos and price lists one by one in separate messages, which wastes time for both sides and quickly becomes out of date.

A catalogue is only as useful as its setup. Poor photos, unclear item names, missing prices, no categories or outdated stock make customers leave or ask the same questions repeatedly. A well-organised catalogue answers most first questions before they are asked, filters out casual browsers from genuine buyers and saves your team time.

ViV Softech Solution is a website designing and digital marketing agency in Delhi, and we set up WhatsApp Business catalogues as part of our WhatsApp Business setup services. Larger or automated catalogue needs can use the WhatsApp Business API. For catalogues on websites and marketplaces, see product uploads and catalogue management, and for printed or PDF catalogues, product catalogue design.

What We Set Up

Catalogue Activation

Enable and configure the catalogue on your business profile.

Product Listings

Names, prices, descriptions, photos and links.

Collections

Group items so customers find them fast.

Service Listings

Services shown clearly, with starting prices if you wish.

Catalogue Links

Shareable links, QR codes and website buttons.

Update Routine

A simple process for changes in price and stock.

Products or Services: Both Work

Shops, boutiques, food businesses, jewellers, electronics dealers and wholesalers can list physical products with photos, prices, availability notes and variants described in the text. The catalogue is also useful for service businesses, such as salons, clinics, tutors, event planners and repair services, who can list each service with a short description, typical duration and a starting price where they are comfortable sharing it.

The WhatsApp Business app’s catalogue has limits on the number of items and images per item, and features change over time, so we set up what your account supports and explain what is not available. Online payment and cart features depend on region and account type, so we confirm what applies to you rather than assume.

How We Build a Catalogue That Sells

We start with a short audit of your range, your best sellers, your customers’ common questions and the photos you already have. You do not need to list everything. We recommend beginning with the products or services that bring in most enquiries and expanding gradually. For each item we help you decide on a clear, searchable name that says what the product is, not an internal code, plus a concise description covering size, material, colour, usage or what is included, and a price or price range. Where prices vary, we word this honestly, for example “from” pricing or “ask for a quote”, so customers are not misled. Photos make a big difference. We guide you on taking clean, well-lit pictures with plain backgrounds, or edit and crop existing images to a consistent size and style, using our image editing support where needed. Items are grouped into collections such as category, occasion or price range, with a sensible order so best sellers appear first. We add website or social media links where useful, and set up a short welcome message, quick replies and labels so enquiries that come from the catalogue are handled consistently; see WhatsApp chatbots and automation for automated replies. We create a catalogue link and QR code that you can use on your website, Google Business Profile, Instagram bio, printed material, packaging and email signatures. We check each listing for spelling, price accuracy and policy compliance, because WhatsApp restricts certain categories of goods and requires accurate, non-misleading descriptions. Finally, we write a simple update guide and, if you wish, train a team member to add items, mark things out of stock and update prices in a few minutes. We do not promise a particular number of enquiries or sales, since results depend on your products, prices and how quickly you respond.

Details That Make Listings Better

Clear item names

Say what it is, in words customers use.

Honest pricing

Exact, starting or on request.

Consistent photos

Same size, light and background style.

Useful descriptions

Size, material, variants and delivery notes.

Item codes

Easy reference for orders and stock.

Availability

Hide or mark items that are unavailable.

Customers often ask about delivery areas and returns, so we suggest placing those answers in your profile and quick replies.

Where the Catalogue Fits in Your Sales Process

A catalogue works best alongside a sensible customer messaging process: greeting, away and quick replies, labels for new and existing customers, and a clear way to hand a chat to a person. See customer messaging for those parts.

For promotional messages to opted-in customers, see WhatsApp Business API, and for ads that open a WhatsApp chat, see click-to-WhatsApp campaigns.

What You Receive

Live Catalogue

Listings and collections set up on your account.

Links and QR Code

Ready to share online and in print.

Update Guide

Short steps to keep it current.

You provide product details and photos; we organise, refine and upload them.

Our Process

We choose what to list first.

We prepare names, descriptions and prices.

We guide or edit product images.

We add items and collections.

We check accuracy and policy fit.

We share links and the update guide.

What Affects Cost

  • Number of items to list.
  • Photo editing or reshoots.
  • Description writing volume and languages.
  • Collections and structure.
  • Team training needs.

Frequently Asked Questions

The feature is free in the app; our setup service is separate.

Limits are set by WhatsApp and can change.

It depends on your region and account; we confirm for you.

Yes, services can be listed like products.

Yes, as an ongoing support arrangement.

It makes buying easier, but we cannot guarantee sales.

Put Your Range in Every Chat

Share what you sell. We will set up your WhatsApp catalogue and share a clear quote.

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